Last Updated: 1 August 2026

1. Introduction

Welcome to FlowIQ (“FlowIQ,” “we,” “our,” or “us“).

These Terms and Conditions (“Terms“) govern your access to and use of our website located at https://flowiqs.store(the “Website“), together with all purchases, products, services, content, communications, and features made available through the Website.

These Terms constitute a legally binding agreement between you and FlowIQ.

By accessing the Website, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

2. About FlowIQ

FlowIQ is an online retailer specialising in smart hydration products, including smart purifier water bottles and related accessories.

Business Name:

FlowIQ

Website:

My front page

Customer Support:

[email protected]

3. Definitions

For the purposes of these Terms:

Account means a registered customer account on the Website.

Customer means any person purchasing products through the Website.

Order means a purchase request submitted through the Website.

Products means all goods sold by FlowIQ.

Services means all services made available through the Website.

Website means https://flowiqs.store.

User means any visitor to the Website.

4. Eligibility

To use the Website or purchase Products you represent and warrant that:

You are legally capable of entering into binding contracts.
You will provide accurate information.
You will not use the Website for unlawful purposes.
You will comply with all applicable laws.
You are purchasing Products for lawful personal or business use.

FlowIQ reserves the right to refuse service where permitted by applicable law.

5. Acceptance of Orders

All orders submitted through the Website are subject to acceptance by FlowIQ.

Submission of an order does not guarantee acceptance.

FlowIQ reserves the right to:

Reject any order;
Limit purchase quantities;
Cancel suspected fraudulent transactions;
Refuse orders that violate applicable law;
Refuse orders where pricing or technical errors have occurred;
Refuse orders where inventory is unavailable.

If payment has already been received for an order that cannot be fulfilled, an appropriate refund will be processed using the original payment method unless otherwise agreed.

6. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, dimensions, compatibility information, pricing, and other content are accurate.

However:

Colours may vary depending on display settings.
Product images are for illustration purposes.
Packaging may differ from images.
Specifications may change without notice where improvements are made.
Minor manufacturing variations do not constitute defects.

FlowIQ does not warrant that every description will always be completely accurate or free from typographical errors.

7. Pricing

Unless otherwise stated:

Prices displayed on the Website are in United Arab Emirates Dirhams (AED).
Prices may change without prior notice.
Promotional pricing may be available for limited periods only.
Pricing errors may occasionally occur.

Where an obvious pricing error has occurred, FlowIQ reserves the right to cancel the affected order before shipment and issue a refund where payment has already been collected.

8. Taxes

Applicable taxes, duties, or governmental charges will be displayed during checkout where required.

Customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed by authorities outside the United Arab Emirates.

FlowIQ has no control over such charges.

9. Payment

Payment must be successfully authorised before an order is processed.

Accepted payment methods may include:

Credit cards
Debit cards
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed during checkout

Payments are securely processed by trusted third-party payment providers.

FlowIQ does not store complete payment card information.

Failure to receive payment authorisation may result in cancellation of your order.

10. Customer Accounts

Customers may create an account to access additional Website features.

You agree to:

Maintain accurate account information;
Keep login credentials confidential;
Notify FlowIQ immediately of unauthorised access;
Accept responsibility for activity occurring under your account.

FlowIQ reserves the right to suspend or terminate accounts that violate these Terms.

11. Accuracy of Information

You agree that all information provided during registration, checkout, warranty claims, returns, and customer support communications will be accurate, complete, and current.

Providing false or misleading information may result in:

Order cancellation;
Suspension of Services;
Refusal of future orders;
Legal action where appropriate.

12. Website Availability

FlowIQ aims to keep the Website available at all times.

However, uninterrupted availability cannot be guaranteed.

The Website may become temporarily unavailable due to:

Maintenance;
Security updates;
Technical failures;
Internet outages;
Third-party service interruptions;
Force majeure events.

FlowIQ shall not be liable for temporary interruptions beyond its reasonable control.

13. Shipping and Delivery

FlowIQ will make commercially reasonable efforts to process and dispatch orders within the estimated processing times displayed on the Website or communicated during checkout.

Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated otherwise.

Delivery times may vary due to:

Public holidays
Customs inspections
Weather conditions
Courier delays
High order volumes
Supply chain disruptions
Incorrect delivery information
Events beyond our reasonable control

FlowIQ shall not be liable for delays caused by third-party carriers or circumstances outside our reasonable control.

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order is re-dispatched.

14. Delivery and Risk of Loss

Ownership of Products transfers to you only after full payment has been successfully received.

Risk of accidental loss or damage passes to you when the Products are delivered to the delivery address provided during checkout.

If a shipment appears visibly damaged upon delivery, customers should:

inspect the package before accepting delivery where possible;
photograph any visible damage;
notify the courier where appropriate; and
contact FlowIQ promptly at [email protected].

15. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our separate Refund & Return Policy, which forms part of these Terms.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

FlowIQ reserves the right to refuse returns that do not satisfy the requirements of the applicable Return Policy.

16. Product Warranty

Warranty coverage, exclusions, claim procedures, and applicable limitations are governed by our separate Warranty Policy.

Except where prohibited by applicable law, no additional warranties are provided beyond those expressly stated in the Warranty Policy.

Normal wear and tear, accidental damage, misuse, unauthorized modification, improper maintenance, or failure to follow product instructions may not be covered under warranty.

17. Product Use and Safety

Customers are responsible for using all Products safely and in accordance with:

supplied instructions;
warnings;
applicable laws; and
reasonable care.

FlowIQ products are intended only for their designed purpose.

Customers must not intentionally misuse, alter, disassemble, or modify Products in a manner that could create safety risks or affect performance.

FlowIQ is not responsible for injuries or damage resulting from misuse, abuse, unauthorized modifications, negligence, or failure to follow instructions.

18. Customer Responsibilities

By using the Website, you agree to:

provide accurate information;
keep account credentials confidential;
comply with all applicable laws;
use the Website responsibly;
refrain from interfering with Website operations;
respect the rights of other users; and
use Products only for lawful purposes.

19. Prohibited Activities

You agree not to:

use the Website for unlawful purposes;
submit false or misleading information;
attempt unauthorized access to our systems;
interfere with Website security;
upload malicious software or viruses;
scrape, copy, or harvest Website content without authorization;
reverse engineer Website functionality;
impersonate another individual or organization;
engage in fraudulent transactions;
abuse promotions or discount programs;
interfere with other users’ access to the Website.

FlowIQ reserves the right to suspend or terminate access where prohibited conduct is suspected.

20. Intellectual Property

Unless otherwise stated, all content available on the Website is owned by or licensed to FlowIQ.

This includes, without limitation:

trademarks;
logos;
product names;
product photographs;
graphics;
videos;
software;
source code;
layouts;
designs;
icons;
text;
branding;
marketing materials; and
other proprietary content.

Nothing contained within the Website grants any licence or ownership interest in FlowIQ’s intellectual property except for the limited right to access the Website for personal, non-commercial use.

You may not reproduce, distribute, modify, publish, sell, exploit, or create derivative works from any Website content without our prior written permission.

21. User-Generated Content

Where customers submit reviews, comments, photographs, testimonials, suggestions, or other content, you represent that:

you own or have permission to submit such content;
the content does not infringe third-party rights;
the content is accurate;
the content is not unlawful, abusive, defamatory, misleading, discriminatory, or offensive.

By submitting content, you grant FlowIQ a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, modify, and distribute such content for lawful business purposes, including marketing and promotional activities.

FlowIQ reserves the right—but is not obligated—to remove user-generated content at its sole discretion.

22. Third-Party Services

The Website may contain links to or integrate services provided by third parties, including payment providers, logistics providers, analytics services, or social media platforms.

FlowIQ does not control these third-party services and is not responsible for their availability, accuracy, security, or privacy practices.

Your use of third-party services is subject to their respective terms and policies.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and Services are provided on an “as is” and “as available” basis.

FlowIQ does not warrant that:

the Website will always be uninterrupted or error-free;
defects will always be corrected immediately;
the Website will be free from viruses or other harmful components;
information on the Website will always be complete, accurate, or current.

Nothing in these Terms excludes any warranty that cannot lawfully be excluded under applicable law.

24. Limitation of Liability

To the fullest extent permitted by applicable law:

FlowIQ shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to:

loss of profits;
loss of business;
loss of revenue;
loss of goodwill;
loss of anticipated savings;
business interruption;
loss of data; or
any similar economic loss,

arising out of or relating to the use of the Website or Products.

Where liability cannot lawfully be excluded, FlowIQ’s total aggregate liability shall not exceed the amount paid by the customer for the specific Product giving rise to the claim, except where a greater liability is required under applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot legally be excluded or limited.

25. Indemnification

You agree to indemnify, defend, and hold harmless FlowIQ, its owners, directors, officers, employees, contractors, affiliates, licensors, suppliers, and service providers from and against any claims, demands, liabilities, damages, judgments, losses, costs, expenses, or legal fees arising out of or related to:

Your breach of these Terms;
Your misuse of the Website or Products;
Your violation of applicable laws or regulations;
Your infringement of any third-party rights, including intellectual property or privacy rights;
Fraudulent, negligent, or unlawful conduct by you; or
Any content you submit to the Website.

This obligation survives termination of these Terms to the extent permitted by applicable law.

26. Force Majeure

FlowIQ shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

Such events may include, without limitation:

Natural disasters;
Floods;
Fires;
Earthquakes;
Pandemics or epidemics;
War or armed conflict;
Civil unrest;
Terrorist acts;
Government actions or restrictions;
Strikes or labour disputes;
Utility failures;
Internet outages;
Telecommunications failures;
Cyberattacks;
Supplier failures;
Transportation disruptions; or
Any other event beyond FlowIQ’s reasonable control.

Where such an event occurs, FlowIQ’s obligations shall be suspended for the duration of the event, and we will use reasonable efforts to resume normal operations as soon as practicable.

27. Suspension and Termination

FlowIQ reserves the right, at its sole discretion and to the extent permitted by law, to suspend, restrict, or terminate your access to the Website or Services without prior notice where:

You breach these Terms;
Fraudulent activity is suspected;
Payment cannot be verified;
Your account poses a security risk;
We are required to do so by law;
You misuse the Website or Services; or
Continued access could reasonably harm FlowIQ, other customers, or third parties.

Termination does not affect any rights or obligations that arose before termination.

28. Electronic Communications

By using the Website or providing your contact information, you consent to receive communications from FlowIQ electronically, including by email or through your account where applicable.

Electronic communications may include:

Order confirmations;
Shipping notifications;
Customer support responses;
Security notices;
Legal notices;
Updates to these Terms or our policies; and
Other transactional communications.

Where marketing communications require consent under applicable law, they will only be sent in accordance with your preferences.

29. Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to them, the Website, or any Products or Services shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory rights available to consumers under applicable UAE law.

30. Dispute Resolution

If you have a concern regarding your order or our Services, we encourage you to contact us first at [email protected] so that we may attempt to resolve the matter promptly and in good faith.

If a dispute cannot be resolved through informal discussions, it shall be submitted to the competent courts of the United Arab Emirates, unless applicable law requires otherwise.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where permitted by law.

31. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

32. Intellectual Property Complaints

FlowIQ respects the intellectual property rights of others.

If you believe that material available on the Website infringes your intellectual property rights, please contact us with sufficient details to investigate your claim.

Requests should include:

Your name and contact information;
Identification of the allegedly infringed work;
Identification of the material complained of;
A statement explaining your rights; and
Any supporting documentation reasonably necessary to assess the claim.

33. Entire Agreement

These Terms, together with our:

Privacy Policy;
Refund & Return Policy;
Shipping Policy;
Warranty Policy;
Cookie Policy; and
Any additional policies expressly incorporated by reference,

constitute the entire agreement between you and FlowIQ regarding your use of the Website and purchase of Products, superseding all prior discussions, understandings, or agreements relating to the same subject matter.

34. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed to the minimum extent necessary.

The remaining provisions shall remain in full force and effect.

35. No Waiver

Failure by FlowIQ to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Any waiver must be made expressly and in writing by an authorized representative of FlowIQ.

36. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

FlowIQ may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing transaction, or operation of its business, subject to applicable law.

37. Changes to These Terms

FlowIQ may update or amend these Terms from time to time to reflect changes in our business operations, legal requirements, products, services, or Website functionality.

The updated version will be published on the Website together with a revised Last Updated date.

Your continued use of the Website after the revised Terms become effective constitutes acceptance of the updated Terms.

38. Contact Information

For any questions regarding these Terms and Conditions, please contact: