Last Updated: 1 August 2026
1. Introduction
Welcome to FlowIQ (“FlowIQ“, “we“, “our“, or “us“). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and safeguard your personal information when you visit https://flowiqs.store (the “Website“), purchase our products, create an account, communicate with us, or otherwise use our services (collectively, the “Services“).
This Privacy Policy has been prepared in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), together with any applicable implementing regulations and other relevant laws governing electronic commerce, consumer protection, and digital services.
By accessing or using our Website or Services, you acknowledge that you have read, understood, and accepted this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Website and Services.
2. About FlowIQ
FlowIQ is an online retailer specializing in smart hydration products, including smart purifier water bottles and related accessories designed for everyday use, travel, outdoor activities, hiking, sports, fitness, and professional lifestyles.
Business Name:
FlowIQ
Website:
https://flowiqs.store
Customer Support:
[email protected]
3. Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected by FlowIQ through:
- Our Website;
- Shopify-powered online store;
- Customer accounts;
- Product purchases;
- Checkout process;
- Customer service communications;
- Email correspondence;
- Warranty requests;
- Returns and exchanges;
- Marketing communications;
- Surveys;
- Promotions;
- Social media interactions where applicable; and
- Any other interaction with FlowIQ in connection with our Services.
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our Website. Those services operate under their own privacy policies, and we encourage you to review them before providing personal information.
4. Definitions
For the purposes of this Privacy Policy:
Personal Information means any information relating to an identified or identifiable natural person.
Processing means any operation performed on personal information, including collecting, recording, storing, organizing, using, transferring, disclosing, deleting, or otherwise handling such information.
Customer means any person who purchases or attempts to purchase products from FlowIQ.
User means any visitor to the Website regardless of whether a purchase is made.
Cookies means small text files stored on your device that enable certain website functionality, analytics, and personalization.
Service Providers means trusted third parties engaged by FlowIQ to assist in operating the Website or delivering Services.
5. Personal Information We Collect
The personal information we collect depends upon how you interact with our Website and Services.
5.1 Information You Provide Directly
When you use our Website, you may provide us with information including:
- Full name
- Email address
- Mobile telephone number
- Billing address
- Shipping address
- Company name (where applicable)
- Account username
- Password (stored in encrypted form)
- Purchase history
- Product preferences
- Customer support enquiries
- Warranty claims
- Product reviews
- Survey responses
- Promotional entries
- Communications sent to us
- Any other information voluntarily submitted through forms on the Website
Providing certain information may be necessary to process orders or provide requested Services. Failure to provide required information may prevent us from completing transactions or responding to your requests.
5.2 Payment Information
Payments made through our Website are processed by secure third-party payment providers.
FlowIQ does not store complete payment card numbers, CVV codes, or other sensitive payment credentials on its own servers.
Depending on the payment method selected, payment processors may collect:
- Cardholder name
- Billing address
- Payment token
- Transaction amount
- Payment authorization details
- Fraud screening information
Payment providers maintain their own privacy policies and security practices.
5.3 Account Information
If you create an account, we may collect:
- Username
- Email address
- Encrypted password
- Saved addresses
- Wishlist items
- Shopping cart contents
- Purchase history
- Preferences
- Communication settings
5.4 Customer Support Information
When you contact us, we may collect:
- Email correspondence
- Chat messages
- Order numbers
- Product photographs
- Videos
- Device information where relevant
- Replacement requests
- Warranty information
- Return requests
- Complaint details
- Any information voluntarily provided during customer support interactions
5.5 Marketing Information
Where permitted by applicable law or with your consent, we may collect:
- Newsletter subscriptions
- Marketing preferences
- Promotion participation
- Product interests
- Survey responses
- Contest entries
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link contained within our communications or by contacting us directly.
5.6 Information Automatically Collected
When you browse our Website, certain technical information may be collected automatically through cookies and similar technologies.
This may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Operating system
- Language settings
- Screen resolution
- Time zone
- Pages visited
- Referring website
- Exit pages
- Time spent on pages
- Clickstream data
- Session identifiers
- Cart activity
- Search terms
- Product interactions
- Device identifiers
- Approximate geographic location derived from IP address
This information helps us understand Website performance, improve customer experience, detect security issues, and optimize our Services.
5.7 Information Received from Third Parties
We may receive personal information from trusted third parties including:
- Shopify
- Payment processors
- Shipping and logistics providers
- Fraud prevention providers
- Analytics providers
- Marketing platforms
- Customer support software
- Advertising platforms (where used)
- Social media platforms (where you interact with us)
We process such information in accordance with this Privacy Policy and applicable law.
6. How We Use Your Personal Information
FlowIQ processes your personal information only where necessary to provide our Services, fulfil our contractual obligations, comply with applicable laws, protect our legitimate business interests, or where you have provided your consent.
Depending on your interaction with our Website, we may use your personal information for one or more of the following purposes:
6.1 Order Processing
We use your information to:
- Process purchases
- Verify payment authorization
- Fulfil orders
- Arrange shipment
- Provide order updates
- Process returns and exchanges
- Handle warranty claims
- Maintain purchase records
- Issue invoices and receipts
Without this information, we may be unable to complete your order.
6.2 Customer Support
Your information may be used to:
- Respond to enquiries
- Resolve complaints
- Investigate product issues
- Provide technical assistance
- Process replacement requests
- Improve customer satisfaction
- Verify ownership of purchased products
6.3 Website Administration
We may process information to:
- Operate the Website
- Maintain website security
- Monitor performance
- Diagnose technical issues
- Prevent unauthorized access
- Improve functionality
- Ensure service availability
6.4 Improving Our Products and Services
We continually improve our products and services using customer information, including:
- Product feedback
- Purchase trends
- Customer preferences
- Usage analytics
- Survey responses
- Website behaviour
This helps us develop better products and improve customer experience.
6.5 Marketing Communications
Where permitted by law or where you have consented, we may send:
- Newsletters
- Promotional offers
- Product launches
- Exclusive discounts
- Seasonal campaigns
- Educational content
- Company updates
- Product recommendations
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:
6.6 Fraud Prevention and Security
We may use your information to:
- Detect fraudulent activity
- Prevent unauthorized transactions
- Verify identities
- Protect customer accounts
- Monitor suspicious activity
- Investigate security incidents
- Protect our intellectual property
- Prevent abuse of our Website
6.7 Legal Compliance
We may process personal information where necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Meet tax obligations
- Prevent financial crime
- Enforce our legal rights
- Defend legal claims
- Protect customers
- Protect public safety
7. Legal Basis for Processing
Where required under applicable law, FlowIQ processes personal information based upon one or more of the following legal grounds:
- Your consent;
- Performance of a contract;
- Compliance with legal obligations;
- Protection of legitimate business interests;
- Protection of vital interests where applicable.
Where consent forms the legal basis, you may withdraw your consent at any time without affecting processing carried out before withdrawal.
8. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to improve functionality, enhance security, personalize user experiences, and understand how visitors interact with our Website.
Cookies are small text files stored on your device when you visit a website.
8.1 Types of Cookies We Use
Essential Cookies
These cookies are necessary for the Website to operate correctly.
They enable functions such as:
- Shopping cart functionality
- Secure checkout
- Customer login
- Fraud prevention
- Website security
- Session management
These cookies cannot generally be disabled without affecting Website functionality.
Performance Cookies
These cookies help us understand:
- Which pages are most visited
- Website loading performance
- Navigation behaviour
- Popular products
- Error reporting
This information is generally aggregated and does not directly identify individual users.
Functional Cookies
Functional cookies remember:
- Language preferences
- Region
- Saved shopping cart
- Account settings
- Recently viewed products
These cookies improve your shopping experience.
Marketing Cookies
Where applicable, marketing cookies may be used to:
- Measure advertising effectiveness
- Show relevant advertisements
- Prevent repetitive advertising
- Understand campaign performance
Marketing cookies are only used where permitted by applicable law.
8.2 Managing Cookies
Most web browsers allow users to:
- Delete cookies
- Block cookies
- Receive notifications before cookies are stored
- Restrict third-party cookies
Please note that disabling cookies may affect certain Website features and functionality.
9. Analytics
FlowIQ may use website analytics services to better understand how visitors interact with our Website.
Analytics information may include:
- Device type
- Browser
- Operating system
- Country
- Approximate location
- Pages visited
- Session duration
- Click behaviour
- Traffic sources
- Conversion statistics
Analytics information is used to:
- Improve Website performance
- Enhance user experience
- Identify technical issues
- Understand customer preferences
- Improve marketing effectiveness
10. Sharing Personal Information
FlowIQ does not sell your personal information.
However, we may share information where reasonably necessary to operate our business or comply with legal obligations.
Recipients may include:
Shopify
Our online store is hosted on Shopify, which provides the e-commerce platform used to sell our products.
Payment Providers
Payment processors may receive information necessary to authorize and complete transactions.
Shipping Providers
Shipping partners may receive:
- Name
- Delivery address
- Telephone number
- Delivery instructions where applicable
solely for the purpose of delivering your order.
Customer Support Providers
Third-party support providers may process limited information to assist us in responding to customer enquiries.
IT Service Providers
We may use secure third-party providers for:
- Website hosting
- Cloud storage
- Security monitoring
- Technical support
- Email services
Professional Advisers
Where reasonably necessary, we may disclose information to:
- Lawyers
- Accountants
- Auditors
- Consultants
who are bound by confidentiality obligations.
Government Authorities
We may disclose information where required by:
- Court orders
- Government requests
- Law enforcement agencies
- Regulatory authorities
or where disclosure is otherwise required under applicable law.
Business Transactions
If FlowIQ undergoes:
- Merger
- Acquisition
- Sale of assets
- Investment
- Corporate restructuring
- Insolvency proceedings
personal information may be transferred as part of that transaction, subject to applicable legal requirements.
11. International Transfers
Because some of our technology providers and service providers operate internationally, your personal information may be processed or stored outside the United Arab Emirates.
Where such transfers occur, FlowIQ will take reasonable steps to ensure that appropriate safeguards are implemented and that your personal information continues to receive an appropriate level of protection consistent with applicable law.
12. Data Retention
FlowIQ retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
The retention period for personal information depends on the nature of the information and the purpose for which it was collected.
Examples include:
| Type of Information | Typical Retention Purpose |
|---|---|
| Customer account information | Until account deletion or as required by law |
| Order records | Tax, accounting, warranty and legal compliance |
| Customer support communications | Quality assurance and dispute resolution |
| Payment transaction references | Financial reporting and fraud prevention |
| Marketing preferences | Until consent is withdrawn |
| Website analytics | Business improvement and security |
Where information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention policies.
13. Security of Personal Information
FlowIQ is committed to protecting your personal information through appropriate technical, organizational, and administrative safeguards.
Our security measures may include:
- Secure Sockets Layer (SSL/TLS) encryption
- HTTPS encryption across the Website
- Secure payment gateways
- Access controls
- Password protection
- Encrypted credentials
- Firewalls
- Security monitoring
- Software updates
- Restricted employee access
- Data minimization practices
- Secure cloud infrastructure
- Regular security assessments where appropriate
Despite these measures, no method of electronic transmission or storage is completely secure. Accordingly, FlowIQ cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.
14. Your Privacy Rights
Subject to applicable law, including the UAE Personal Data Protection Law (PDPL), you may have the following rights regarding your personal information.
These rights may include the ability to:
- Request confirmation that we process your personal information.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permissible.
- Request restriction of certain processing activities.
- Object to specific types of processing where permitted by law.
- Withdraw consent where processing is based on consent.
- Request a copy of certain personal information in a commonly used electronic format where applicable.
- Submit complaints regarding our processing of your personal information.
FlowIQ may request reasonable verification of your identity before responding to any privacy request.
Requests may be submitted by contacting:
We will respond within the timeframes required under applicable law.
15. Marketing Preferences
Where you have chosen to receive marketing communications, you may withdraw your consent at any time.
You may unsubscribe by:
- Clicking the unsubscribe link contained within marketing emails;
- Updating your communication preferences where available; or
- Contacting us at [email protected].
Please note that even if you opt out of marketing communications, we may continue sending transactional communications relating to:
- Orders
- Payments
- Shipping
- Returns
- Product safety
- Warranty matters
- Security notifications
- Changes to legal agreements
16. International Data Transfers
FlowIQ primarily serves customers within the United Arab Emirates. However, certain trusted service providers used to operate our Website may process or store personal information in other jurisdictions.
Where international transfers occur, FlowIQ will take reasonable steps to ensure that such transfers comply with applicable legal requirements and that appropriate safeguards are implemented to protect your personal information.
17. Children’s Privacy
FlowIQ’s Website and Services are intended for individuals who have reached the legal age required to enter into binding contracts under applicable law.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.
Parents or legal guardians who believe that a child has provided personal information may contact us at:
18. Third-Party Websites
Our Website may contain links to third-party websites, applications, marketplaces, payment services, or social media platforms.
FlowIQ does not own or control these third-party services and is not responsible for their privacy practices, security measures, or content.
Users are encouraged to review the privacy policies of all third-party websites before submitting personal information.
19. Business Transfers
If FlowIQ undergoes:
- Sale of the business
- Merger
- Acquisition
- Corporate restructuring
- Investment transaction
- Financing
- Insolvency proceedings
- Asset sale
personal information may be transferred as part of that transaction where permitted by applicable law.
Any successor organization will be expected to honour the commitments contained in this Privacy Policy or provide an updated privacy notice where required.
20. Legal Compliance and Disclosure
FlowIQ may disclose personal information where we reasonably believe such disclosure is necessary to:
- Comply with applicable laws or regulations;
- Respond to lawful requests from competent governmental or regulatory authorities;
- Enforce our Terms and Conditions or other legal agreements;
- Detect, investigate, or prevent fraud or unlawful activity;
- Protect the rights, safety, property, or security of FlowIQ, our customers, or third parties; or
- Establish, exercise, or defend legal claims.
Such disclosures will be limited to the extent reasonably necessary and permitted by law.
21. Changes to this Privacy Policy
FlowIQ reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal obligations, technologies, or services.
The updated version will be published on our Website with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Website following publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.
22. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
FlowIQ
Website:
https://flowiqs.store
Email:
[email protected]
23. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
24. Acceptance of this Privacy Policy
By accessing or using the Website, creating an account, purchasing products, subscribing to communications, or otherwise interacting with FlowIQ, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Website and Services.